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wk899 collects only the account and transaction data needed to run your wallet, process payments through routes like bKash, Rocket and Bank Transfer, and keep your account accessible across devices. What we collect, why we hold it, and what you can do about it — this page covers all of that, clearly.
When you open an account with wk899, we receive information in a few distinct ways: details you enter directly (name, contact, preferred payment method), data generated by your session (device type, browser, pages visited), and records tied to financial activity such as a bKash deposit, a Rocket transfer or a Bank Transfer request. We hold this data to operate your account correctly, confirm transaction records and respond to account queries you raise. We do not sell your personal data to third parties for marketing purposes. Retention periods follow the obligations that apply to our platform in the regions where access is permitted under local law. If you access wk899 from Bangladesh, availability and the legal basis for data handling depend on your local law and eligible region rules — we do not override those with our own framing. Cookies and session identifiers help us keep your login state consistent whether you move between mobile and a larger screen mid-session, so a deposit started on your phone does not require you to re-authenticate on another device. Queries about how your specific data is processed can be directed to the support routes listed further down this page.
Transaction records tied to bKash deposits are held as part of your account financial history. You can view these in your account wallet section.
Rocket transfer records are stored against your account in the same way. Access your transaction log from the account area to review entries.
Bank Transfer requests generate a reference record on our side. These entries are visible in your account history and can be queried through support.
This policy applies specifically to data processed by wk899 in connection with your account. It does not extend to third-party services, external payment processors or any site you reach by following a link away from wk899. Understanding the boundary matters — your rights under this policy apply to what we control directly, not to services we do not operate.
Data collected when you log in, update your account details or change your contact information falls inside this policy. We process this to keep your account functional and your login state consistent.
Payment records — whether a bKash deposit, a Rocket transfer or a Bank Transfer entry — are covered here. These records are held on our platform and are accessible in your account wallet area.
Session data from browsing the lobby, switching game categories or viewing page content is collected under this policy as standard usage data. It helps us understand how the site performs for you.
External payment gateways, game studios and any linked site operate under their own terms. wk899's policy does not govern what those third parties do with data they receive independently.
You have practical options for managing the personal data wk899 holds. Reviewing your account record is straightforward: log in and open the account settings page, where your stored contact details, preferred payment methods and transaction history are visible. If something is incorrect — a contact number, an email address or a registered name — you can update most fields directly in settings, or raise a correction request through support if the field is locked for security reasons. Requesting a broader summary of the data we hold, or asking a question about how a specific record was created, goes through the support contact routes listed in this page's support section. We handle these queries as they come in; response times are not guaranteed but we acknowledge each request on receipt. Where local law and eligible region rules give you a right to deletion or portability, you can state that in your support request and we will respond with what applies to your account. All of this depends on the access rules in your location — availability is subject to local law.
Open your account settings after logging in. Transaction history, registered contact details and payment method entries are listed there for your review.
Most contact fields can be edited directly in settings. For locked fields, raise a correction request through our published support route and we will process it.
If you want to understand how a specific record was generated — a payment entry, a session log or a stored detail — contact support with the account reference and we will respond.
Deletion or portability requests are accepted through the same support channel. We respond with what is applicable under local law and eligible region conditions for your account.
If you have a question about this policy, want to raise a data request or need to flag a concern about how your information is being handled, use the contact routes published on wk899. We do not invent support hours or response-time commitments here — check the contact page for the routes currently active.
Access live chat from the account area or the contact page. Use this for quick policy questions or to start a data correction request.
For detailed data queries — summaries, correction requests or deletion questions — email support with your account reference. Written requests are easier to process accurately.
The help centre on wk899 lists published policy documents and account guides. Check there first if you want to understand a specific data handling point before raising a request.
wk899 applies consistent data handling across all account types, whether you access through mobile or a larger screen. Cookies keep your session state intact so a mid-session switch between devices does not force a fresh login or disconnect a pending transaction.
Session cookies maintain your login state and carry your payment method preference between pages. You can manage cookie settings in your browser, though disabling them may affect how certain account functions behave.
Access to your account data is restricted to authenticated sessions. We do not display full payment details — such as a bKash number — in unprotected areas of the account interface.
We hold account and transaction records for the period required by the rules applicable to our platform in your eligible region. Retention is not indefinite; records tied to closed accounts follow a defined removal process.
Questions about this policy or requests related to your data go to the support routes above. Reference your account when you contact us so we can locate the correct records quickly.
These are the questions we receive most often about how wk899 handles account data, what your rights are and how to act on them.
We collect the details you enter during registration — name, contact information and preferred payment method. We also record session data such as device type and pages visited. Payment activity, including bKash and Rocket entries, is logged as part of your account transaction history.
Yes. Log in and open your account settings to view stored contact details, transaction records and payment method entries. If you want a broader summary of what we hold, contact support with your account reference and we will respond with the applicable detail.
Most fields — email address, contact number, notification preferences — can be edited directly in account settings. Fields locked for security reasons require a support request. Raise it through live chat or email with your account details and we will process the correction.
We do not sell your data for marketing purposes. Data may pass to payment processors — such as those handling bKash, Rocket or Bank Transfer — as part of completing a transaction. Those processors operate under their own policies, which are outside the scope of this document.
Retention after account closure follows the rules applicable to our platform in your eligible region. We do not hold records indefinitely. If you have a specific question about retention for your account, raise it through the email support route with your account reference.
Availability and the legal basis for data handling depend on your local law and eligible region. This policy describes how we operate our platform; it does not override local law. Check the applicable rules for your location before relying on any specific right described here.